Support

Frequently asked

I lost my progress after reinstalling

Lantern stores progress on your device. Uninstalling the game, clearing its data or switching phone will erase it, and we cannot restore it from our side. If the game was linked to a store account (Google Play Games or Game Center), make sure you are signed in with the same account.

How do I remove the ads?

Ads can be removed with the in-app purchase available inside the game. If you already bought it and it is not recognised, open the store app, check that you are signed in with the account you purchased with, and use "Restore purchases" in the game settings.

How do I request a refund?

Refunds are handled by the store you bought from: Google Play or Apple.

The secret Limbo level is not unlocking

Limbo opens once every regular level has been completed. If a level shows as completed but Limbo stays locked, send us a screenshot of your level select screen and we will look into it.

Report a bug

To help us fix things quickly, include:

• phone model and operating system version;
• game version (visible in the settings screen);
• what you did right before the problem appeared;
• a screenshot or a short screen recording, if possible.

Write to lanterngame.help@gmail.com with the subject "Lantern — bug report".

Press and business

Logos, screenshots and key art are in the . For anything else, write to icrostudio@gmail.com.

Privacy

How the game handles data is described in the privacy policy.